Support
Questions, problems or feature requests for B2B Autopilot: Tiers & Terms.
nudge4.support@gmail.com
We reply within 1 business day (usually much sooner). Please include your store's myshopify.com address and, if relevant, the company name.
Before you write
- User guide and FAQ: tiers, rules, the autopilot and plans.
- A company wasn't assigned: check that the autopilot is on, that a tier matches it (or that you have a default tier), and that the store is within the plan's company limit.
- A buyer still sees retail prices: check on the Overview that their location has a tier, and in Settings › Markets that the tier's market is active and has a catalog.
- A tier shows "market missing": the market was deleted in Shopify. Edit the tier and pick another market.
Billing
Plans are billed by Shopify. You can upgrade, downgrade or cancel at any time on the app's Plans page; you don't need to contact us. Uninstalling the app also cancels its subscription.