Support
Questions, problems or feature requests for Owed: Net Terms & Collections.
nudge4.support@gmail.com
We reply within 1 business day (usually much sooner). Please include your store's myshopify.com address and, if relevant, the order number.
Before you write
- User guide and FAQ: setup, reminders, the overdue guard and plans.
- An order is missing from the dashboard: check that its payment status is Pending or Partially paid and that it isn't cancelled.
- A reminder wasn't sent: check that reminders are on, that you're on the Starter or Pro plan, and that the order has an email address.
- An order was held: release the fulfillment hold from the order page in Shopify.
Billing
Plans are billed by Shopify. You can upgrade, downgrade or cancel at any time on the app's Plans page; you don't need to contact us. Uninstalling the app also cancels its subscription.