Support
Questions, problems or feature requests for RepPay.
nudge4.support@gmail.com
We reply within 1 business day (usually much sooner). Please include your store's myshopify.com address.
Before you write
- User guide and FAQ.
- An order is missing: it counts only once it's fully paid, in the month of the last payment, and only if it was placed for a B2B company that has a rep.
- The amount looks different from the order total: commission is on the subtotal after discounts and returns, without shipping and tax.
- "Paid B2B orders have no sales rep": assign those companies in the Companies tab.
Billing
Plans are billed by Shopify. Upgrade, downgrade or cancel at any time from the app; you don't need to contact us.